We're straight up with you about how we handle your data
At Feralith Chronos Fitness, we're all about pushing limits and breaking through barriers. But when it comes to your personal info? We keep that locked down tighter than a max-effort deadlift.
This policy breaks down exactly what data we collect when you train with us, how we use it, and what rights you've got. We're not trying to hide anything behind legal jargon - just laying it out straight so you know what's up.
By using our facility, booking classes, or working with our coaches, you're agreeing to this policy. Don't like something? Hit us up at info@feralithchronos.info and let's talk about it.
When you sign up or book sessions with us, we'll ask for the basics - name, email, phone number, address. Standard stuff you'd expect from any gym.
Here's where it gets more specific to what we do. We collect info about your fitness level, any injuries or limitations, training goals, performance metrics, and progress tracking. This isn't us being nosy - our coaches need this to program your training properly and keep you safe during those heavy lifts.
Credit card details, billing address, transaction history - the usual financial stuff. We use secure payment processors, so your card info doesn't actually sit on our servers.
Check-in times, class attendance, equipment usage, website activity. Helps us understand what's working and what needs tweaking.
Emails with coaches, feedback forms, survey responses. We keep these to improve our services and handle any issues that come up.
We're not selling your data to random companies or spamming you with junk. Here's what we actually do with your info:
We're pretty protective of your data, but there are a few situations where we share it:
Payment processors, email platforms, scheduling software - the tools we need to run the business. These companies are bound by contracts to keep your data secure.
If we're legally required to hand over info (court orders, government requests), we'll comply. But we'll fight overreach if it comes to that.
If there's a medical emergency and paramedics need your health info, we're sharing it. Your safety trumps everything else.
If we ever sell the gym or merge with another facility, your data would transfer to the new owners. We'd notify you if this happens.
We do NOT: Sell your data to advertisers, share your info with random third parties, or use your email for marketing unless you've opted in.
We take security seriously - think of it like spotting someone on a heavy bench press. Here's what we've got in place:
That said, no system is 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know ASAP and tell you what steps to take.
Yeah, we use cookies - not the protein bar kind. These are small files that help our website work better.
You can disable cookies in your browser settings, but some parts of the site might not work right. Most browsers let you pick and choose which types of cookies to accept.
Under Canadian privacy law (PIPEDA), you've got some solid rights. Here's what you can do:
Request a copy of everything we have on you. We'll send it over within a reasonable timeframe.
If something's wrong in your profile or records, let us know and we'll fix it.
Want us to wipe your info? We'll do it, though we might need to keep some stuff for legal or financial reasons (like tax records).
Don't want our emails? Click unsubscribe or tell us directly. We'll stop sending promotional stuff (but we'll still send important account-related messages).
Changed your mind about something you agreed to? You can pull back consent, though it might affect the services we can provide.
To exercise any of these rights, shoot us an email at info@feralithchronos.info or call (604) 555-2847.
We don't hang onto your data forever. Here's our retention policy:
After the retention period, we securely delete or anonymize your data so it can't be traced back to you.
We train athletes of all ages, including youth sports performance clients. If you're under 18, we need parental or guardian consent before collecting any personal info.
Parents/guardians have the right to review their child's data, request corrections or deletion, and limit what we collect. Our youth training programs are age-appropriate, and we're extra careful with data related to minors.
If you're a parent and have questions about your kid's data, reach out to us directly.
Laws change, our business evolves, tech improves - sometimes we gotta update this policy. When we make significant changes, we'll:
We recommend checking this page occasionally to stay in the loop. Continuing to use our services after changes means you accept the updated policy.
Got questions about this policy or how we handle your data? Don't be shy - we're here to help.
1285 Pacific Boulevard, Vancouver, BC V6Z 2T5
If you've got a complaint about how we've handled your data and you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada.
We're serious about your privacy because we're serious about building trust. You're putting your training and your body in our hands - the least we can do is protect your personal info like we'd protect a max-effort lift. If something doesn't sit right with you, let's talk it through.